Terms And Conditions

Effective Date: 29/07/2026

erms And Conditions

Effective Date: 29/07/2026

These Terms and Conditions apply to all sleep consulting services provided by House of ZBS ("House of ZBS", "we", "us" or "our").

By purchasing or booking a House of ZBS service, you agree to these Terms and Conditions.

CLIENT RESPONSIBILITY

As a client, you agree to:

  • Follow safe sleeping practices in accordance with your country’s recommended guidelines (e.g., Red Nose Australia)

  • Consult your GP before undertaking any sleep training if your child has a medical condition or ongoing health concern that may affect their ability to safely follow sleep strategies.

  • Disclose any known medical conditions that may influence your child’s sleep or the suitability of certain approaches.

  • Commit to your plan and follow the guidance as consistently as possible. Your success is directly related to persistence, consistency, patience, and how closely you adhere to your plan.

WORKING WITH ME - WHAT YOU AGREE TO

By enlisting services with House Of ZBS, you understand and agree to the following:

  • Payment Requirements:

    • Full payment is required before your consultation unless you have selected an approved payment plan at the time of booking.

    • Where a payment plan is selected, the total service fee remains payable in full, and payments must be made according to the agreed instalment schedule.

    • By selecting a payment plan, you agree to the full cost of the service and authorise the scheduled payments in accordance with the payment method and terms provided at checkout.

    • If an instalment fails or is overdue, House of ZBS may contact you to arrange payment and request that the outstanding amount be paid within a reasonable timeframe.

    • Where payments remain overdue, House of ZBS reserves the right to pause any remaining consultation or support services until the account is brought up to date, where permitted by law.

    • Any outstanding balances may be pursued through appropriate debt recovery processes. Reasonable debt recovery costs will only be sought where legally recoverable.

    • Payment plans do not change the total cost of the service or your obligations under these Terms and Conditions.

    • All payment arrangements remain subject to applicable Australian Consumer Law.Intake Form Submission:

    • Your completed intake form must be submitted at least 24 hours before your consultation.

    • If not received in time, your consultation will be rescheduled at no charge.

  • Copyright & Confidentiality:

    • All documents and sleep plans remain the intellectual property of House Of ZBS

    • These materials are confidential and for your family’s use only. They may not be shared, copied, or distributed without written permission.

  • Cancellations & Rescheduling:

    • If you need to cancel or reschedule your consultation, please provide at least 24 hours’ notice via email or message.

    • Cancellations made more than 24 hours in advance can be rescheduled at no additional cost.

    • Cancellations made less than 24 hours before your appointment incur a cancellation fee of 50% of the package fee

    • If you do not attend your scheduled appointment without notice ("no-show"), your session will be considered complete, and no refund or reschedule will be offered.

  • Communication and Support:

    • Where your package includes text, email or other communication support, this support is available to you for the period specified in your chosen package.

    • We encourage you to make the most of your included support period and reach out whenever you have questions, need reassurance or would like guidance as you work through your personalised sleep plan. You are welcome to use the support provided as often as needed within the boundaries of your package.

    • As House of ZBS supports multiple families, I may not be able to regularly check in with every family individually. While I may check in with you from time to time, you are responsible for making use of the phone and text support included in your package and reaching out when you require guidance or support.

    • Your included support period will finish on the end date outlined in your chosen package. Any unused support cannot be carried over or extended beyond this period.

    • I aim to provide responsive support and will respond to messages as soon as reasonably possible. Response times may vary depending on the number of families I am supporting at any given time.

    • Messages received after 9:00pm on weeknights may be responded to the following day.

    • I may be a little slower to respond over the weekend as I balance family time and supporting my clients. Please know I will get back to you as soon as I can. Messages received on a Sunday may be responded to on the next business day.

    • Response times may also be slower on public holidays, and messages received during this time will be responded to as soon as possible.

    • Communication support is intended for questions and guidance relating to your personalised sleep plan and the services provided by House of ZBS. It is not an emergency or medical support service.

    • If you have an urgent concern about your child's health or safety, please contact an appropriate medical or emergency service.

  • In-Home Consultations:

    • For in-home services, the client agrees to provide a safe and suitable environment for House of ZBS to provide the consultation.

    • House of ZBS may postpone or end an in-home consultation if the environment is considered unsafe or if there is a risk to the health or safety of the client, child or consultant.

    • If a child is unwell or there is a contagious illness in the household, clients should notify House of ZBS before an in-home visit.

    • House of ZBS may reschedule an in-home consultation where appropriate.

  • Refunds:

    • Refunds are not provided once services have commenced. This includes:

      • Completion of your initial consultation (in-person or virtual)

      • Delivery of your personalised sleep plan/document

      • Beginning of your post-consultation coaching support (text, email, call support, etc.)

    • A refund is not honoured based on dissatisfaction with sleep outcomes, as consistency and implementation are the responsibility of the caregiver, and individual results may vary

    • No refunds on packages or services partially used

  • Responsibility:

    • While I will guide and support you with expert recommendations, you are responsible for implementing any changes to your child’s sleep routine.

    • The process of improving sleep takes time, consistency, and your active participation.

CONSULTANT RESPONSIBILITIES:

  • Provide a professional, evidence-informed consultation and support experience.

  • Create an individualised plan based on the information provided in your intake.

  • Offer post-consultation support as per your chosen package.

  • Keep all identifying information confidential.

  • Case information may be used for educational purposes only with names and identifying details removed, unless explicit consent is provided.

If you experience a family emergency or serious illness and are unable to continue the service, please contact me directly. I will do my best to offer compassionate flexibility, including possible credit toward future services.

These terms are subject to change. If any modifications are made, they will be posted on my website and the date below will be updated accordingly.

This policy was last modified on July 29 2026.