Privacy Policy

Effective Date: 29/07/2026

At House Of ZBS your privacy is important to me. This Privacy Policy outlines how your personal information is collected, used, stored, and protected when you interact with my services, website, and resources.

I am committed to protecting your data and managing your information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). To learn more about your rights, visit the Office of the Australian Information Commissioner at www.oaic.gov.au.

WHAT PERSONAL INFORMATION DO I COLLECT:

Personal information refers to any data that identifies you or your child. This may include:

  • Names (parent and child)

  • Contact details (email address, phone number, physical address)

  • Your child’s age or date of birth

  • Pregnancy, labour and delivery information

  • Medical history

  • Sleep-related and developmental information

  • I may collect this information via phone, email, social media messages, intake forms, or website contact forms.

WHY I COLLECT YOUR PERSONAL INFORMATION:

I collect this information so I can:

  • Understand your child’s past and current sleep patterns, allowing me to make a conclusion on any underlying issues interrupting their biological sleep process

  • Design the right sleep behavioural plan for you

  • Provide personalised sleep consulting services

  • Communicate effectively with you throughout the consultation process

  • Offer relevant follow-up, support, and resources

You can unsubscribe from emails or marketing communications at any time by getting in touch.

If I collect information, I’ll always explain the purpose where appropriate, and ensure you understand how it will be used.

SENSITIVE INFORMATION

Sensitive information (such as health details, photos or medical history) may be collected to support your child’s sleep care. This information is handled with the highest level of confidentiality and will only be used:

  • For the reason it was collected

  • With your consent

  • Or when legally required

THIRD-PARTY INFORMATION

In most cases, I collect information directly from you. In rare cases where information is provided by another party (e.g., a partner or referring professional or another care provider we are working alongside), I will make reasonable efforts to inform you.

HOW YOUR PERSONAL INFORMATION IS SHARED

Your personal information will only ever be shared when:

  • You’ve given written or verbal consent

  • It’s required by law (e.g., for legal or regulatory purposes)

Case studies or sleep stories may be shared for educational or marketing purposes, but rest assured, no identifying details will ever be included unless you’ve given explicit permission.

HOW YOUR INFORMATION IS STORED

Your information is securely stored through password-protected platforms and secure systems. I take every precaution to prevent misuse, loss, or unauthorised access.

When information is no longer needed, it is either securely deleted or permanently de-identified. Client records are generally retained for a minimum of 7 years, in line with professional and legal requirements.

ACCESSING OR UPDATING YOUR INFORMATION

You have the right to access or correct the information I hold about you. If you'd like to view or update your personal details, please send a written request to: [your email]

There is no fee to make a request, though an admin fee may apply for hard copies.

To help me support your family effectively, please ensure that the information you provide is accurate and up to date. If you notice any errors or changes, notify me as soon as possible.

POLICY UPDATES

This policy may be updated from time to time to reflect changes in the law or my services. The most recent version will always be available on my website.

CONTACT US

If you have any questions, concerns, or complaints about this policy, I’d be happy to help. Please get in touch:

House Of ZBS

E: hello@houseofzbs.com.au

P: 0480 365 365